Privacy Policy
This Privacy Policy describes how Kapana Kitchen collects, uses, and protects the personal information you provide when using our online platform. We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Data Controller
The data controller responsible for processing your personal data is Kapana Kitchen, located at 18 ul. Otets Paisiy, Plovdiv, Plovdiv Province, 4000, Bulgaria.
Information We Collect
We may collect personal information from you when you interact with our service. This includes information you provide directly, such as when you:
- Make a reservation through our online platform or forms.
- Place a takeaway order.
- Fill out a contact form or send us inquiries.
- Sign up for newsletters or marketing communications (if offered and you consent).
- Participate in promotions or surveys.
The types of personal information we may collect include:
- Contact details such as your name, email address, and phone number.
- Reservation details, including the date, time, party size, and any special requests.
- Order details, including the items you order, delivery or pickup preferences, and payment information (processed securely via third-party payment processors).
- Correspondence and communications with us.
We may also automatically collect certain information about your device and usage of our site through cookies and similar technologies, such as your IP address, browser type, operating system, referring URLs, and pages visited.
How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your reservations and takeaway orders.
- To communicate with you regarding your reservations, orders, or inquiries.
- To provide the services you request, such as managing private event catering requests.
- To process payments for orders and services.
- To send you marketing communications, if you have explicitly opted in to receive them.
- To improve our services, our online platform, and customer experience.
- To respond to your questions and requests.
- To comply with legal obligations and protect our rights and interests.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of a contract: To fulfill our obligations related to your reservation or order.
- Your consent: For sending you marketing communications or processing specific types of data where consent is required. You have the right to withdraw your consent at any time.
- Legitimate interests: To operate and improve our business, detect fraud, and ensure the security of our service, where these interests do not override your fundamental rights and freedoms.
- Legal obligation: To comply with applicable laws and regulations.
Sharing Your Information
We do not sell your personal data. We may share your information with third-party service providers who perform services on our behalf, such as online reservation systems, payment processors, or IT service providers. These third parties are obligated to protect your data and only use it for the purposes for which we disclose it to them.
We may also disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary or appropriate to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.
Your Data Protection Rights
Under GDPR, you have the following rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate or incomplete data.
- The right to request erasure of your personal data under certain conditions.
- The right to request restriction of processing your data under certain conditions.
- The right to object to the processing of your data under certain conditions.
- The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.
- The right to withdraw consent at any time where processing is based on consent.
- The right to lodge a complaint with a supervisory authority.
Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can manage your cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page.
Contact Us
For any questions or concerns regarding this Privacy Policy or our data practices, please contact us in writing at:
Kapana Kitchen
18 ul. Otets Paisiy
Plovdiv, Plovdiv Province, 4000
Bulgaria